acs365 Frequently Asked
Questions

acs365 requires a valid government-issued photo ID for KYC verification. Accepted documents include a National ID card (NID), passport, or birth registration certificate. For financial verification, a screenshot or statement from your bKash or Nagad account confirming the registered mobile number may also be requested. Upload clear, colour scans via the account verification section of your dashboard.

Standard acs365 KYC verification is completed within 24 hours of submitting all required documents. During peak periods — such as Eid or major cricket tournaments — processing may extend to 48 hours. You will receive an email notification as soon as your verification is approved. Until verification is complete, you can still deposit and play, but withdrawals are held pending approval.

On the acs365 login page, click "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the link, set a new strong password, and log back in. If you do not receive the reset email, check your spam folder or contact acs365 support at [email protected].

No. acs365 strictly allows one account per person, per household, and per device. Creating multiple accounts — whether to claim duplicate bonuses or for any other reason — is a violation of acs365's Terms and Conditions and will result in all accounts being permanently suspended and any winnings being voided. If you believe a duplicate account was created in error, contact support immediately.

To deposit via bKash on acs365, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to send the payment from your bKash app to the designated acs365 merchant number. Enter your bKash transaction ID in the confirmation field. Deposits are credited to your acs365 balance within 5 to 15 minutes.

bKash deposits on acs365 are typically credited within 5 to 15 minutes of the transaction being confirmed on the bKash network. In most cases, the balance appears in under 5 minutes. If your deposit has not arrived after 30 minutes, take a screenshot of your bKash transaction confirmation and contact acs365 support with the transaction ID so the team can investigate and manually credit the amount.

The minimum deposit amount on acs365 is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit for standard players, though high-value deposits may trigger an additional identity verification step.

The minimum withdrawal amount on acs365 is ৳500 BDT for all supported methods, including bKash, Nagad, Rocket, and bank transfer. Withdrawals must be made to the same payment method used for your most recent deposit, as a fraud prevention measure. There is no maximum single withdrawal limit for fully verified accounts, though large withdrawals may be processed in instalments at acs365's discretion.

acs365 processes withdrawal requests within 1 to 4 hours for bKash and Nagad during standard business hours (Bangladesh Standard Time, UTC+6). Once approved by the acs365 finance team, the funds arrive in your mobile wallet within minutes of release. Bank transfer withdrawals may take 1 to 3 working days depending on your bank. Withdrawals submitted during peak sporting events may take slightly longer.

acs365 does not charge any platform-side fees for deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges as per their own fee schedule. Bank transfers are typically free at the acs365 end, but your bank may apply an outgoing transfer fee. Check directly with your payment provider for their current fee rates.

acs365 offers cricket betting on all major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test series, and bilateral series featuring the Bangladesh Tigers. Navigate to the Cricket section, select your match, and choose from a wide range of markets: match winner, top batsman, over/under runs, man of the match, and more. Live in-play betting is available on selected fixtures with real-time odds updates.

Yes, acs365 is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in any modern mobile browser — Chrome, Safari, Firefox — with no app download required. The mobile interface adapts to your screen size automatically, giving you access to all betting markets, casino games, slots, live dealer tables, and account management features from your smartphone or tablet.

acs365 hosts over 1,000 slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library spans classic 3-reel slots, modern 5-reel video slots, Megaways titles with thousands of payline combinations, and jackpot slots with progressive prize pools. New titles are added regularly. Players can filter by provider, volatility, theme, or RTP percentage to find games that match their preferences.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. It is a statistical measure of long-term game performance, not a guarantee of individual session results. acs365 lists the RTP for all slots in the game information panel. Higher-RTP games generally offer better long-term value for players who play regularly.

All games on acs365 use certified Random Number Generator (RNG) technology supplied by reputable third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. These providers undergo independent auditing of their RNG systems. acs365 does not modify game outcomes or odds on the platform side. The house edge is built into the game mathematics by the studio, not applied additionally by acs365.

acs365 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration. To claim it, make a qualifying deposit meeting the minimum threshold and the bonus is credited automatically to your account. No promo code is required. Check the promotions page for the current offer, as bonus details are updated regularly.

Wagering requirements specify how many times you must bet your bonus amount before any winnings derived from it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable funds. On acs365, wagering requirements vary by promotion. Full wagering terms for each bonus are listed on the promotion detail page.

Yes, acs365 bonuses carry expiry dates. Typically, a welcome or deposit bonus must have its wagering requirements fulfilled within 7 to 30 days of being credited, depending on the specific promotion. If the wagering requirement is not met within the validity period, the bonus and any associated winnings are forfeited automatically. Always check the expiry date displayed on each bonus in your account's Bonus Wallet before accepting an offer.

acs365 rewards regular players through an ongoing loyalty programme where points are earned on real-money wagers across casino games, slots, and sports betting. Accumulated points can be converted to bonus credit or used to unlock exclusive promotions. Higher activity levels move players into elevated tiers with benefits including faster withdrawal processing, dedicated account managers, and access to invite-only seasonal promotions tied to events like the BPL, IPL, and Eid festivals.

acs365 is a secure platform built specifically for Bangladeshi players. The site uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through established local payment networks — bKash, Nagad, Rocket, and major Bangladeshi banks — with fraud detection active on every transaction. Player funds are held in segregated accounts separate from acs365 operational funds.

acs365 protects your personal and financial data using 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, and role-based access controls that restrict employee access to only the data required for their job function. Passwords are hashed using industry-standard one-way algorithms and are never stored in plain text. For full details, refer to the acs365 Privacy Policy page.

acs365 operates as an online entertainment platform accessible to adult players in Bangladesh. The platform uses SSL-encrypted infrastructure, certified game content, and responsible gaming tools aligned with international best practices. Players are responsible for understanding their own local laws regarding online gambling. acs365 does not make specific legal representations regarding the regulatory status of online gambling in Bangladesh, and we recommend players review applicable local regulations.

The minimum age to register and play on acs365 is 18 years. This is a strict, non-negotiable policy. All new accounts undergo age verification as part of the KYC process, and any account found to belong to a player under 18 will be permanently closed with all associated funds reviewed. acs365 takes underage gambling prevention seriously and encourages parents to use parental control software on shared household devices.

acs365 offers a self-exclusion tool that allows you to close your account for a set period — from 6 months up to 5 years, or permanently. To activate self-exclusion, go to the Responsible Gaming section of your account settings, or contact the acs365 support team at [email protected] with the subject line "Self-Exclusion Request". The request is processed within 24 hours. During self-exclusion, all marketing communications are suspended and you cannot reopen the account before the period ends.